Cancellation:

  • The replacement request must be raised within 24 hours after getting the delivery. (Applicable only for Food and Grocery item)
  • Refund is only applicable to the canceled order items due to product unavailability.
  • For any technical issue with the order, delivery, or refund procedure, the customer will be provided the correct service as soon as the issue is resolved.
  • In the event of a return, the buyer shall be responsible for all transportation and courier charges incurred.

REQUIREMENT FOR A VALID RETURN:

  • Proof of purchase (order number, invoice, etc.)
  • If you find any item missing, or if anything is damaged, please immediately return the package to your delivery agent. After you accept the package, we are unable to receive claims for missing, wrong or defective items.

VALID CONDITIONS AND REASONS TO RETURN AN ITEM:

  • Delivery of wrong product
  • Delivery of defective product
  • Delivery of the products with missing parts
  • Incorrect content on the website
  • Customers are requested to check the product before receiving the product(s).

Same/Next Day Delivery

  • Only applicable for Selected Vendors’ Order delivery inside Dhaka city.
  • Orders confirmed before 10:00 am will be considered for same/next-day delivery.
  • Products which are stored at our office are only eligible for same/next-day delivery.
  • Order processing time count will start after the order is processed by one of our Customer Service agents.
  • Eshoppers Gallery reserves the right to deliver or cancel any order.
  • Customer can request for canceling any order if he/she doesn’t agree with the same/next day delivery terms & conditions.