Issuance of Refunds

  • 1. The processing time of your refund depends on the type of refund and the payment method you used.
  • 2. The refund period / process starts when Eshoppers Gallery has processed your refund according to your refund type.
  • 3. The refund amount covers the item price and shipping fee for your returned product.

Refund Types

Eshoppers Gallery will process your refund according to the following refund types

  • 1. Refund from returns – Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy.
  • 2. Refunds from cancelled orders – Refund is automatically triggered once cancelation is successfully processed.
  • 3. Refunds from failed deliveries – Refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address. Screen reader support enabled.
  • Payment Method Refund Option Refund Time
    Debit or Credit Card Debit or Credit Card Payment Reversal 10 working days
    Equated Monthly Installments Debit or Credit Card 10 working days
    Rocket (Wallet DBBL) Mobile Wallet Reversal / Rocket 7 working days
    Nagad Mobile Wallet Reversal / Nagad 5 working days
    DBBL Nexus (Online Banking) Card Payment Reversal (Nexus) 7 working days
    bKash Mobile Wallet Reversal / bKash 5 working days
    Cash on Delivery (COD) Bank Deposit 5 working days

    Note: Maximum refund timeline excludes weekends and public holidays.