Returns Policy

  1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Eshoppers Gallery website. Return request must be raised within 3 days from the date of delivery.
  2. For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For more information on warranty claims, please view our Warranty Policy.
  3. For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.

Valid reasons to return an item

  1. Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
  2. Delivered product is incomplete (i.e. has missing items and/or accessories)
  3. Delivered product is incorrect (i.e. wrong product/size/color, fake item, or expired)
  4. Delivered product is does not match product description or picture (i.e. product not as advertised)
  5. Delivered product does not fit. (i.e. size is unsuitable)

Conditions for Returns
1-The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
2-The product must include the original tags, user manual, warranty cards, freebies and accessories.
3-The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Eshoppers Gallery packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
4-While you return the item at our hub, please collect the Eshoppers Gallery Return Acknowledgement Form from the Hub and fill it in by yourself. Keep one copy to yourself and we will keep another copy of it for the record.
Note: It is important to indicate the order number and return tracking number on your return package to avoid any inconvenience/delay in process of your return.